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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • October 14, 2021 at 3:05 pm #14913
    andrea Mosca
    Participant

    Hey Team,

    my website menu isn’t loading. also some a dot is coming after updating theme to it’s latest version. I am adding the screenshots. Please check and help us to solve the issue.

    https://snipboard.io/t82o1l.jpg

    Thank you

    October 15, 2021 at 10:00 am #14916
    admin
    Keymaster

    Hi Andrea,

    As we discussed via email your issue is related with caching and plugins you are using.
    I’m marking the topic as resolved and if you need anything else please reply via email.

    October 16, 2021 at 8:07 am #14924
    andrea Mosca
    Participant

    As I have replied back to you in your email but didn’t get any response back on email. So, That’s why I posted here my issue. I have talked to the hosting team about they did all the possible solutions with cache but we didn’t find anything wrong with the cache. I have also found one syntax error in the theme too. Shared that screenshot also on email. As I have mentioned already we are losing the traffic. This needs to solve on a priority basis but didn’t get any reply from your team. I replied 3-4 days before. But, sadly no response.

    October 20, 2021 at 4:43 pm #14960
    admin
    Keymaster

    Hi Andrea,

    I’m sorry but we haven’t received any emails the past days related with the issue you describe above.
    As I can see your site is working now so I assume you found the issue and I’m almost certain that was not related with the theme. 🙂

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