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Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 23, 2022 at 7:31 pm #17372
    Mustafa Neslioglu
    Participant

    Hi,
    poka theme FAQ fields not showing in the FAQ section and when I am checking the screen option in WordPress I only see “slug” checkbox I do not see any FAQ fields checkbox so I can not create any FAQ questions or answers. Is there any solution for this?

    November 24, 2022 at 10:28 am #17374
    admin
    Keymaster

    Hi Mustafa,

    You need to go to Dashboard > Appearance > Customize > Theme Settings > General and make sure that “Enable FAQs” is enabled.

    Then, go back to the Dashboard and you should see the “FAQs” post type under “Affiliate Links”.

    From there you can add new FAQs, by adding rows into the “FAQ fields”.

    And then you can display them anywhere you want using the “PokaTheme FAQ” block.

    You may also check our Documentation on it: https://pokatheme.com/pokatheme-documentation/

    Let us know if you still face issues with this.

    November 24, 2022 at 11:23 am #17375
    Mustafa Neslioglu
    Participant

    The FAQs is already enabled from Theme settings and I can see the FAQs section under Affiliate links but when I click to create new FAQ I just can fill the title , there are no FAQ fields showing.
    I am then clicking the screen options in the FAQ page in WordPress and I see just one checkbox which is Slug, where there should be 2 checkboxes , Slug and FAQs Fields.

    Do you have any suggestions to fix this?

    November 24, 2022 at 2:20 pm #17376
    admin
    Keymaster

    Hi again Mustafa,

    Do you use PokaTheme 3 or PokaTheme 4?

    In case you use PokaTheme 3 (this is what I understand), do you have the “Advanced Custom Fields” plugin active? If you do, try to deactivate it and let me know if the issue is fixed.

    If you still face issues, we will need you to give us access to your site to login and investigate further.

    November 24, 2022 at 6:07 pm #17380
    Mustafa Neslioglu
    Participant

    I am using Poka theme 4 and there is no “Advanced Custom Fields” installed.
    If you want access please let me know which email should I use to share access details with you?

    November 24, 2022 at 6:09 pm #17387
    admin
    Keymaster

    Send us an email to support@pokatheme.com and we will handle it.

    Thank you!

    January 27, 2023 at 5:47 pm #17565
    Jean-Sebastien Gerard
    Participant

    Hi there,

    I’m facing the exact same issue,

    I am using Pokatheme 4.04 and there is no ā€œAdvanced Custom Fieldsā€ installed, I cannot add ay row when I ceeate a new FAQ, just the title.

    Could you share how this problem was solved?

    Thanks!

    January 27, 2023 at 5:53 pm #17566
    Jean-Sebastien Gerard
    Participant

    OK I just found how to do solve that.

    Unchecking / re-checking the Enable FAQs checkbox in the customizer and publish did the trick.

    January 30, 2023 at 12:06 pm #17572
    admin
    Keymaster

    Hi Jean-Sebastien,

    Thanks for letting us know!

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