I deactivated it and it still won’t work, should I delete it entirely?

what else could be causing this?

thanks

see the list of plugins we have:

Advanced Custom Fields
Activate | Delete
Customize WordPress with powerful, professional and intuitive fields.

Version 5.8.1 | By Elliot Condon | View details
Select Advanced Custom Fields PRO
Advanced Custom Fields PRO
Deactivate
Customise WordPress with powerful, professional and intuitive fields

Version 5.5.9 | By Elliot Condon | Visit plugin site
Select Akismet Anti-Spam
Akismet Anti-Spam
Activate | Delete
Used by millions, Akismet is quite possibly the best way in the world to protect your blog from spam. It keeps your site protected even while you sleep. To get started: activate the Akismet plugin and then go to your Akismet Settings page to set up your API key.

Version 4.1.2 | By Automattic | View details
Select Anti-Spam by CleanTalk
Anti-Spam by CleanTalk
Activate | Delete
Max power, all-in-one, no Captcha, premium anti-spam plugin. No comment spam, no registration spam, no contact spam, protects any WordPress forms.

Version 5.122 | By СleanTalk | View details
Select Breadcrumb NavXT
Breadcrumb NavXT
Deactivate | Settings
Adds a breadcrumb navigation showing the visitor’s path to their current location. For details on how to use this plugin visit Breadcrumb NavXT.

Version 6.3.0 | By John Havlik | View details
Select Category Featured Images – Extended
Category Featured Images – Extended
Settings | Deactivate
Set category and tag images, especially for use as fallback thumbnails or featured images.

Version 1.52 | By CK MacLeod | View details
Select Classic Editor
Classic Editor
Deactivate | Settings
Enables the WordPress classic editor and the old-style Edit Post screen with TinyMCE, Meta Boxes, etc. Supports the older plugins that extend this screen.

Version 1.5 | By WordPress Contributors | View details
Select Contact Form 7
Contact Form 7
Settings | Deactivate
Just another contact form plugin. Simple but flexible.

Version 5.1.3 | By Takayuki Miyoshi | View details
Select Crypto Radar Auto Reports
Crypto Radar Auto Reports
Deactivate
Manage the auto blog post reports of crypto winners/losers

Version 1.0 | By Iron Monk | Visit plugin site
Select Crypto Radar Featured ICOs
Crypto Radar Featured ICOs
Deactivate
Paid listings for ICOs

Version 1.0 | By Iron Monk | Visit plugin site
Select Crypto Radar Performance Email Reports
Crypto Radar Performance Email Reports
Deactivate
Sending daily, weekly, and/or monthly crypto performance reports to your inbox

Version 1.0 | By Iron Monk | Visit plugin site
Select Crypto Radar Ratings and Reviews
Crypto Radar Ratings and Reviews
Deactivate
Allow users to submit ratings and reviews for ICOs

Version 1.0 | By Iron Monk | Visit plugin site
Select Default featured image
Default featured image
Settings | Deactivate
Allows users to select a default featured image in the media settings

Version 1.6.1 | By Jan Willem Oostendorp | View details
Select Easy Social Share Buttons for WordPress
Easy Social Share Buttons for WordPress
Deactivate
Easy Social Share Buttons automatically adds beautiful share buttons to all your content with support of Facebook, Twitter, Google+, LinkedIn, Pinterest, Digg, StumbleUpon, VKontakte, Tumblr, Reddit, Print, E-mail and more than 40 other social networks and mobile messengers. Easy show on 27+ automatic display locations or use powerful shortcodes. Compatible with most popular e-commerce plugins, social plugins and affiliate plugins

Version 5.1 | By CreoApps | Visit plugin site
Activate Easy Social Share Buttons for WordPress to unlock automatic plugin updates. You can Enter an existing licence key or Purchase a licence key.

Select Easy WP SMTP
Easy WP SMTP
Settings | Deactivate
Send email via SMTP from your WordPress Blog

Version 1.3.9.1 | By wpecommerce, alexanderfoxc | View details | Settings
Select Email Log
Email Log
View Logs | Settings | Deactivate
Logs every email sent through WordPress

Version 2.3.1 | By Sudar | View details | Buy Addons
Select Envato WordPress Toolkit
Envato WordPress Toolkit
Activate | Delete
WordPress toolkit for Envato Marketplace hosted items. Currently supports the following theme functionality: install, upgrade, & backups during upgrade.

Version 1.7.3 | By Envato | Visit plugin site
Select Google Analytics for WordPress by MonsterInsights
Google Analytics for WordPress by MonsterInsights
Settings | Support | Get MonsterInsights Pro | Documentation | Deactivate
The best Google Analytics plugin for WordPress. See how visitors find and use your website, so you can keep them coming back.

Version 7.7.1 | By MonsterInsights | View details
Select Google Captcha (reCAPTCHA) by BestWebSoft
Google Captcha (reCAPTCHA) by BestWebSoft
Activate | Delete
Protect WordPress website forms from spam entries with Google Captcha (reCaptcha).

Version 1.44 | By BestWebSoft | View details
Select Google XML Sitemaps
Google XML Sitemaps
Deactivate
This plugin improves SEO using sitemaps for best indexation by search engines like Google, Bing, Yahoo and others.

Version 4.1.0 | By Arne Brachhold | View details | Settings | FAQ | Support
Select Jetpack by WordPress.com
Jetpack by WordPress.com
Activate | Delete
Bring the power of the WordPress.com cloud to your self-hosted WordPress. Jetpack enables you to connect your blog to a WordPress.com account to use the powerful features normally only available to WordPress.com users.

Version 7.5.2 | By Automattic | View details
Select LionScripts: IP Blocker Lite
LionScripts: IP Blocker Lite
Activate | Delete
LionScripts’ IP Blocker for WordPress allows you to stop the Spam Visitors and malicious IP Addresses. You can block IP addresses by using the manual method or the Bulk IPs Upload method. By blocking the Unwanted or Spam IP Addresses, you can save your site’s Bandwidth and hence the cost significantly. The blocked IPs won’t be able to scrap the precious content from your WordPress Site. You can choose to either display the blocked message or an empty page to the blocked users. To do so, you can just add the IP Address to the blocking list and anytime you can delete that IP from the blocking list if you know that it’s not performing malicious activities.

Version 10.5.1 | By LionScripts.com | View details
Select Mag | Theme Core Extend
Mag | Theme Core Extend
Deactivate
Extend Theme and Visual Composer features.

Version 1.0.2 | By MNKY | Visit plugin site
Select MOJO Marketplace
MOJO Marketplace
Activate | Delete
This plugin adds shortcodes, widgets, and themes to your WordPress site.

Version 1.2.1 | By Mike Hansen
Select N-Media WP Member Registration
N-Media WP Member Registration
Activate | Delete
This plugin allow users to register, login and reset password using ajax based forms. Admin can attach unlimited user meta fields. User can update their profile using without going into admin dashboard.

Version 4.7 | By Najeeb Ahmad | View details
Select NextScripts: Social Networks Auto-Poster
NextScripts: Social Networks Auto-Poster
Deactivate
This plugin automatically publishes posts from your blog to your social media accounts on Facebook, Twitter, LinkedIn, Google+ and 25 more networks.

Version 4.3.8 | By NextScripts | View details | Settings
Select OptinMonster API
OptinMonster API
Activate | Delete
OptinMonster API plugin to connect your WordPress site to your OptinMonster account.

Version 1.6.9 | By OptinMonster Team | View details
Select Pending Submission Notification
Pending Submission Notification
Deactivate
Send email notifications to the admin whenever a new article is submitted for review by a contributor

Version 1.2 | By Razvan Horeanga | View details
Select PhotoSwipe Light
PhotoSwipe Light
Deactivate
A very light implementation of PhotoSwipe javascript plugin for WordPress

Version 4.1.1.1 | By Louy Alakkad | View details
Select Poka Review
Poka Review
Deactivate
The Ultimate WordPress Affiliate Reviews Plugin.

Version 1.0.2 | By PokaTheme | Visit plugin site
Select Really Simple SSL
Really Simple SSL
Premium Support | Docs | Settings | Deactivate (revert to http)
Lightweight plugin without any setup to make your site SSL proof

Version 3.2.3 | By Rogier Lankhorst, Mark Wolters | View details
Select Rss Post Importer
Rss Post Importer
Settings | Deactivate
This plugin lets you set up an import posts from one or several rss-feeds and save them as posts on your site, simple and flexible.

Version 2.5.2 | By feedsapi | View details
Select Scheduled Post Trigger
Scheduled Post Trigger
Deactivate
This plugin triggers scheduled posts that were missed by the server’s cron

Version 3.0 | By Jennifer Moss – Moss Web Works | View details
Select Simple Sitemap
Simple Sitemap
Get Started | Deactivate
HTML sitemap to display content as a single linked list of posts, pages, or custom post types. You can even display posts in groups sorted by taxonomy!

Version 3.0 | By David Gwyer | View details | More features
Select Smush
Smush
Settings | Deactivate | Upgrade
Reduce image file sizes, improve performance and boost your SEO using the free free WPMU DEV WordPress Smush API.

Version 3.2.1 | By WPMU DEV | View details
Select Sucuri Security – Auditing, Malware Scanner and Hardening
Sucuri Security – Auditing, Malware Scanner and Hardening
Activate | Delete
The Sucuri plugin provides the website owner the best Activity Auditing, SiteCheck Remote Malware Scanning, Effective Security Hardening and Post-Hack features. SiteCheck will check for malware, spam, blacklisting and other security issues like .htaccess redirects, hidden eval code, etc. The best thing about it is it’s completely free.

Version 1.8.21 | By Sucuri Inc. | View details
Select The Paste
The Paste
Deactivate
Paste Images in WordPress from many applications and upload them to the media library.

Version 1.0.6 | By Jörn Lund | View details
Select UpdraftPlus – Backup/Restore
UpdraftPlus – Backup/Restore
Add-Ons / Pro Support | Settings | Deactivate | Take Tour
Backup and restore: take backups locally, or backup to Amazon S3, Dropbox, Google Drive, Rackspace, (S)FTP, WebDAV & email, on automatic schedules.

Version 1.16.15 | By UpdraftPlus.Com, DavidAnderson | View details
Select User Role Editor
User Role Editor
Settings | Deactivate
Change/add/delete WordPress user roles and capabilities.

Version 4.51.1 | By Vladimir Garagulya | View details | Changelog
Select W3 Total Cache
W3 Total Cache
Premium Support | Settings | Deactivate
The highest rated and most complete WordPress performance plugin. Dramatically improve the speed and user experience of your site. Add browser, page, object and database caching as well as minify and content delivery network (CDN) to WordPress.

Version 0.9.7.5 | By Frederick Townes | View details
Select WP Job Manager
WP Job Manager
Deactivate
Manage job listings from the WordPress admin panel, and allow users to post jobs directly to your site.

Version 1.33.3 | By Automattic | View details
Select WPBakery Page Builder
WPBakery Page Builder
Settings | Deactivate
Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.

Version 5.4.2 | By Michael M – WPBakery.com | View details
There is a new version of WPBakery Page Builder available. View version 6.0.3 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

Select WPForms Lite
WPForms Lite
Settings | Deactivate
Beginner friendly WordPress contact form plugin. Use our Drag & Drop form builder to create your WordPress forms.

Version 1.5.3.1 | By WPForms | View details
Select Yoast SEO
Yoast SEO
FAQ | Premium Support | Settings | Deactivate
The first true all-in-one SEO solution for WordPress, including on-page content analysis, XML sitemaps and much more.

Version 11.6 | By Team Yoast | View details
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