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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 9, 2024 at 10:53 am #18974
    gdmarketing
    Participant

    Dear Customer Support Team/Poka Theme,

    I hope this message finds you well.

    We recently purchased the Pokatheme and are excited to implement it on our WordPress site. However, we are currently facing difficulties uploading the theme.

    Here are the details of the issue:

    Theme Name: Pokatheme
    WordPress Version: WordPress 6.6.1
    Error Message:The link you followed has expired. Please try again.
    We have followed the installation instructions provided, but we are still unable to proceed. We would appreciate your guidance in resolving this issue as soon as possible.

    Thank you for your assistance!

    Best regards,

    Ann Wong
    SEO Specialist
    GD Marketing
    marketinggd168@gmail.com

    September 10, 2024 at 11:30 am #18975
    gdmarketing
    Participant

    Dear Customer Support Team/Poka Theme,

    I hope this message finds you well.

    We recently purchased the Pokatheme and are excited to implement it on our WordPress site. However, we are currently facing difficulties uploading the theme.

    Here are the details of the issue:

    Theme Name: Pokatheme
    WordPress Version: WordPress 6.6.1
    Error Message: The link you followed has expired. Please try again.
    We have followed the installation instructions provided, but we are still unable to proceed. We would appreciate your guidance in resolving this issue as soon as possible.

    Thank you for your assistance!

    Best regards,

    Ann Wong
    SEO Specialist
    GD Marketing
    marketinggd168@gmail.com

    December 19, 2025 at 12:04 pm #19128
    admin
    Keymaster

    Hi Ann,

    That message (“The link you followed has expired”) usually happens when the upload limit / timeout on the server is too low for the theme .zip.

    Fix options (try in this order):

    Upload via FTP / File Manager (recommended)

    Unzip the theme on your PC

    Upload the theme folder to: wp-content/themes/

    Then go to Appearance → Themes and activate it

    Increase server upload limits
    Ask your host to increase:

    upload_max_filesize

    post_max_size

    max_execution_time

    memory_limit
    Then try uploading again from Appearance → Themes → Add New → Upload Theme.

    Make sure you’re uploading the correct ZIP
    Upload the installable theme zip (e.g. pokatheme.zip) — not the full “package” zip you downloaded (which often contains docs, child theme, plugins, etc.).

    If you still can’t upload, please email support with a screenshot of the error + your current values for Site Health → Info → Server (PHP memory limit, max upload size, etc.), and we’ll tell you exactly what needs changing.

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